Waypoint offers a complete administration platform for OEM Warranty or self-insured extended warranty program, be it automotive or consumer goods programs.

The cutting-edge Third Party Administration Software Platform offers a bespoke claims management system for an array of products and has the ability to store extremely detailed data of each claim, and can provide regular and bespoke reports for our partners. These reports can be generated on a real-time basis and can be accessed through secure portals or sent via email ensuring that our partners have access to real-time information that allows them to better understand their customers and the performance of the business they have written.

As well as the benefits of using our claims handling service, we provide complimentary access to our established network of approved repair centers. By utilizing this pre-audited network, who are familiar with our process, contact, reporting and invoicing procedures, we are able to provide an unparalleled customer experience.

Clients using our Claims and Call Handling service benefit from:

  • An efficient and clear claims process handled by our fully trained team
  • Immaculate service levels
  • A no quibble, hassle free approach to customer management
  • Increased customer satisfaction
  • All claims handled directly with the repairer so there is no need for the customer to pay for repairs then claim it back, making the customer journey a simple and straightforward process